I like Red Robin, yes I know it is a chain and I normally stay away from chains but I do like them. I find them generally consistent and a good value, plus when they screw up something they make up for it and are genuinely concerned. We stopped by the Wilmington location with a large group for a celebration and were not disappointed.
I had their new premium smoke and pepper burger at $13.50 and substituted the bottomless fries for an unlimited side salad (I am cutting back on what I eat and while I like fries, I find them to be unfulfilling calories). I ordered the burger medium, and it came out a perfect medium which is a feat that many high-end restaurants are incapable of. The ciabatta bun was fresh, the peppered bacon tasty and properly cooked, the cheddar cheese plentiful and perfectly melted. It was a very good burger worthy of the price and as good as any high-end burger I've ever had.
We had six adults and three children, plus a baby who didn't eat, and the tab was just over eighty bucks including tip. Not bad at all. The service was excellent, Kayla was very attentive and efficient. There was one mixup on a burger and they apologized, replaced it, and comped it. That's why I like them, they really care about getting it right and pleasing the customer.
Overall, Red Robin may be a large chain, but they are one of the few that get it right and I will continue to patronize them for a reasonable meal.